STARTEK Inc.’s employees are not only agents for its clients, but “brand warriors,” Director of Supply Chain Lori Gallegos says. “We are really out there, living, breathing and promoting a customer’s brand.”
STARTEK provides customer care, sales support, order processing, receivables management, technical support and additional services for the telecom, cable, retail and healthcare sectors. The firm started in 1987, performing packaging and fulfillment services for Hewlett-Packard Development Co. L.P. and Microsoft.
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SBA Global Logistics Services (SBA) specializes in helping its clients go a long way, and the company has come quite a long way itself. Founded in 1972 primarily as a domestic air freight company with one office based at New York’s JFK Airport, the company eventually grew to span multiple locations. Executive Vice President and COO Hann Livingston says the company now has more than 40 locations distributed throughout the United States and Canada. The company serves an even mix of domestic and international customers.
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Logility introduced its first supply chain solution to the market in 1996, and since then, it has gained more than 1,250 customers and become known for its leading-edge supply chain management (SCM) systems. Using what it’s learned from so many customer implementations, Logility is dedicated to continuously improving its collaborative solutions, providing customers with innovative demand management, optimized supply chain planning, synchronized production, streamlined warehouse and improved transportation management.
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Businesses around the world both large and small look to the Panalpina Group to guide their supply chain operations. The multinational company, headquartered in Switzerland, leverages a global network of 500 offices in more than 80 countries to provide tailor-made services to customers. It serves the automotive, chemicals, consumer and retail, fashion, healthcare, high-tech, manufacturing, oil and gas, and telecommunications industries.
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As one of the world’s leading providers of logistics technology solutions, Descartes essentially is the central nervous system for a significant portion of global logistics. According to Executive Vice President of Marketing and Services Chris Jones, Descartes’ unique technology gives users access to critical information when it is needed for optimal planning and execution. Finding new and better ways to increase the flow of information into their customer’s hands to automate, streamline and improve collaboration are some of the company’s goals.
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The wireless communications industry is an ever-changing business segment that requires constant adaptation by manufacturers, marketers and customers alike. CalAmp has stayed at the top of this market for more than 30 years by remaining nimble enough to customize applications for clients at a moment’s notice.
“We have been doing this for quite a while, and we offer products that are at the leading-edge of technology,” says Neil Friedlander, vice president of operations for CalAmp. “We have a good breadth of products in diverse markets, and we’re willing to customize for an application. A lot of our competitors have a product, but if you don’t like what they have, you’re out of luck.”
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The role technology plays in the supply chain cannot be overstated. Manufacturers, shipping companies, third-party logistics providers and warehouse operations all rely on technology to communicate and drive their efficiency with the ultimate goal of getting products to the consumers.
One of the most common applications of technology within the supply chain is the use of barcode scanning to track and expedite shipments. Warehouse and manufacturing operations in particular rely on these systems to drive picking, replenishment and packaging.
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The Supply Chain Services group at Southwestern Energy Company (SWN) is a team made up of 140 individuals with diverse backgrounds and experiences. It is responsible for ensuring that the fifth largest natural gas producer in the United States can continue to grow operations to help meet the growing demand for natural gas. Keith Clay is the director responsible for this group’s activity.
Through its operating subsidiaries, Southwestern Energy produces approximately 1.6 billion cubic feet of natural gas each day through operations in Texas, Arkansas and Pennsylvania. SWN also has exploratory operations in Louisiana, Colorado and Montana.
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