PetSmart’s new direct sourcing offices put the company closer to its vendors and improve its supply chain operations. By Chris Petersen

In today’s world of hyper-connectivity, where technology has made it possible for business to be conducted on a global scale from multiple disparate locations, there’s still something to be said for being able to stick close to your partners and have actual direct interactions with them. That’s something that PetSmart has discovered over the last year, as the leading pet supply retailer has opened new direct sourcing offices in Asia to improve product innovation and drive overall quality of the products it sources from its manufacturing vendors, as well as make significant improvements to the efficiency of its entire supply chain.


All of 1-800 CONTACTS’ supply chain functions – from planning to packaging design – keep its customers in mind. By Jim Harris

When it comes to planning its supply chain and related functions, 1-800 CONTACTS puts itself in the place of its customers. “Everything we do is essentially set up from a customer-backward standpoint,” Vice President of Supply Chain Jason Copley says. “We look at our end-users and try to create a simple and exceptional experience and then work to make the process as efficient as possible for us. In everything we do, we look at the customer experience and journey and try to make their experience better.”


Nike’s expanded European Logistics Campus makes its operations more efficient and sustainable, enabling growth. By Stephanie Crets

Although most consumers know Nike from its trademark logo and innovative sportswear and equipment, many might not be aware that the company is on the forefront of sustainable manufacturing and supply chain operations. It has always incorporated sustainable solutions into its facilities, but the newly expanded Nike European Logistics Campus in Belgium takes those efforts to another level.


Topicz optimizes its supply chain with its new app-based ordering system and routing software that maximizes its fleet. By Janice Hoppe

Topicz is implementing the latest technology and fleet upgrades to increase efficiency within its supply chain as it looks to expand. “We pride ourselves on service,” Director of Business Development and Operations Adam Greenberg says. “Our sales reps and drivers communicate with our customers on a daily basis and provide service to the highest standards and cater to our customers’ every day needs.”


Reitmans has changed much in 90 years, and the company continues to evolve its supply chain to improve. By Chris Petersen

A company doesn’t become the largest women’s specialty fashion retailer in Canada overnight, and Reitmans has undergone a lot of changes and growth over the years to reach that lofty position. From its humble beginnings in 1926 as a women’s clothing store in Montreal to its current footprint of more than 800 stores across the country, Reitmans has had to evolve.


Western Union is consolidating its supply chain efforts for its 100 far-flung corporate offices worldwide. By Russ Gager

When wiring money worldwide, trust, security, a high number of offices and a reputation well-earned over more than 165 years are important. With half-a-million agent locations serving customers in 200 countries and territories worldwide, the Western Union brand is the gold standard in wiring money. The same is true of Western Union’s Vigo and Orlandi Valuta branded services.


Craft and cake decorating product specialist Wilton Brands is transforming its supplier relationships. By Jim Harris

Since 1929, Wilton Brands LLC has inspired and enabled consumers to engage their creative sides, whether through baking sweet treats, decorating edible masterpieces, making their own clothing and costumes or creating amazing crafts with paper. Today, the company is one of the largest and most diversified suppliers to the craft industry. Its commitment to crafting remains evident in its vision statement: “We inspire the joy of creativity in everyone, everywhere, every day.”
    Up until the past few years, however, the Woodridge, Ill.-based company’s approach to sourcing the crafting items it sells and distributes did not involve much creativity or interaction between it and its suppliers beyond placing orders and receiving goods. “We long had more of a transactional relationship with our suppliers,” Executive Vice President of Global Operations James Hill says. “Today, we look to our suppliers as an extension of Wilton instead of just buying goods from them.”


7-Eleven is working with its franchisees to understand how daily ordering patterns can impact the supply chain. By Tim O’Connor

7-Eleven Inc. is the leading name and most prevalent chain in the convenience retailing industry. Based in Irving, Texas, 7-Eleven operates, franchises or licenses some 10,700 7-Eleven stores in North America and each store provides approximately 2,500 different products and services that are designed to meet the needs of specific individual localities. Worldwide, there are more than 58,841 7-Eleven stores in 18 countries.
    Of the 10,700 7-Eleven stores operating in North America, only a small percentage have anything resembling a backroom for stocking inventory. When the Twinkies run out, employees can’t simply go into the backroom and unload another case of the tasty snack cakes. Instead, 7-Eleven keeps their store shelves stocked by making daily deliveries to every store using a complex but very effective supply chain.


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