New national purchasing agreements and the Determine Cloud Platform are transforming Watermark Retirement Communities’ procurement and plant operations.
By Jim Harris, Senior Editor at Knighthouse Media
Before Amee Foss joined Watermark Retirement Communities in 2017, the company’s contract management process was known by many in the organization as “the black hole.”
“When I started here, all of the directors in our communities would submit contracts to an e-mail inbox for our contracts team to review,” she says. “There was no visibility, traceability, or control in the process.”