Discover how The Barcode Warehouse continuously empowers businesses with the best of technology
Boasting 35 years of industry experience, The Barcode Warehouse Ltd is the UK’s leading specialist technology provider for barcode and RFID (Radio-Frequency Identification) solutions, mobility technology, printing, and software solutions. Alongside these offerings, the company delivers industry-leading mobility managed services and consultancy to support customers in every aspect of deploying and maintaining their device estate. Due to its partnerships and approved reseller status accreditations with top manufacturers, The Barcode Warehouse offers the widest range of hardware in the UK. Sal Hadjoudj, Managed Service Strategy Director, sheds light on The Barcode Warehouse’s most significant achievements since our last feature two years ago.
“Lately, we have intensified our focus on becoming a comprehensive one-stop shop,, capable of solving anyone’s problems through technology or process reengineering. By showcasing our wealth of knowledge and experience, we have established ourselves as a trusted advisor on our mission to address our customers’ problems and empower them to achieve their business objectives. Within its managed services division, The Barcode Warehouse has developed a complex and solid value proposition, offering innovative solutions and services that allow customers to effectively take care of their equipment. We also collaborate with the supply chain industry to enhance our relationships and overcome problems together. As a result, our customers can simply use the technology for their intended purposes while we handle all the other aspects, ensuring a hassle-free experience and providing guidance on extending the lifespan of their equipment. Additionally, we work with the industry to overcome unexpected obstacles through relationship systems and data analysis,” he says.
Customer engagement
In 2023, The Barcode Warehouse opened its brand-new Innovation and Customer Experience Centre (ICE Centre), marking another key milestone for the company. “Upon visiting other companies’ demo centers, which tend to focus on a single manufacturer to highlight their USP (Unique Selling Proposition), we had a different idea for our own concept beyond a conventional demo room. We envisioned a space where we engage in discussions with customers to truly understand their challenges. Subsequently, we not only demonstrate how their existing technology can be utilized to solve those problems but also help them unlock additional potential. Moreover, we highlight new technologies that can further benefit customers as they evolve by integrating the actual software, hardware, and processes they already use. In other words, we customize our solution labs to align with each customer’s needs and, most importantly, guide them towards the right technology to tackle their specific problems. Throughout this process, we empower them with knowledge on how to effectively utilize the technology and present available upgrades that may interest them. So far, the ICE Centre has garnered extremely positive feedback from our customers, resulting in us being honored with the first-ever Google Android Customer Expert award. Moving forward, our objective and strategy will be focused on continually innovating the solutions in the ICE Center and gaining an even deeper understanding of our customers’ needs. With our diverse offerings, including label and consumable manufacturing, managed services, and hardware and software solutions, our aim is to cohesively glue these components together and present customers with a smarter solutions ecosystem,” he informs.
Collaborative solutions
The Barcode Warehouse’s forward-thinking approach is reflected both in its ICE Centre and its portfolio of groundbreaking solutions. Salim discusses how the company stays ahead of the market in terms of innovation and technology. “At The Barcode Warehouse, our perspective on innovation goes beyond fancy flying robots and laser beams; we prioritize our value proposition. Hence, staying ahead of the market for us means understanding our customers, their journeys, problems, and objectives. From there, we work with our technology partners to create innovative solutions tailored to address our clientele’s specific issues or adapt existing solutions to meet the ever-changing landscape. Nonetheless, not knowing what lies ahead remains the greatest challenge. Despite our efforts to predict and analyze data, unexpected events, as demonstrated by the pandemic, can disrupt our plans from different angles. Therefore, we strive to look forward and integrate today’s activities with our analysis of the future. This involves leveraging data, working closely with our partners – which include Android, Google, Panasonic, Honeywell and Samsung – and actively participating in finding solutions. We engage in weekly meetings with our partners to discuss our customers’ and industry’s challenges, allowing us to collaborate and develop solutions and services that provide support in those areas,” he enlightens.
On that note, Salim elaborates on how The Barcode Warehouse’s supply chain has changed in response to the pandemic and the resulting impact on customers. “People are looking for greater visibility now, as the Covid period has highlighted many gaps in their knowledge and reliance on third parties for accurate and timely delivery. I believe there has since been an increased demand for transparency in the process, including that of partners involved. Customers now seek greater visibility, wanting assurance that every workstream is under control and continuously improving. By delivering on these three principles – visibility, control, and improvement – not only do customers feel more reassured, but so do we. Indeed, we utilize the data to enhance our management practices, and our partners benefit as well since we foster better communication within our relationships,” he states.
Over the next five years, Salim reveals that The Barcode Warehouse will focus on realizing its visions of being the one-stop shop of choice in the industry. “Currently, we serve a remarkably diverse clientele, including blue-chip companies, small businesses, and large multinational corporations. Still, our aspiration is to further expand our operations, catering to an even wider variety of businesses. As a trusted advisor in the marketplace, we strive to push its boundaries and innovate in collaboration with our partners to develop new solutions and technologies that empower companies to grow,” he ends.
Building upon trust and innovation, The Barcode Warehouse is poised to propel technology into a new era of optimization and insight.