The Hagen Group was founded in Montreal in 1955 and has since grown into the world’s largest privately owned multinational manufacturer and distributor of pet supplies. Offering over 5,000 products, and with multiple category-leading brands, the company enjoys sales in over 75 countries. As the business expands in volume and geography, priority turned to modernizing its tech stack and eliminating internal IT burden so that the continued growth of the business could be supported by the technical infrastructure in place.
“We have journeyed together with Tecsys for nearly two decades, and in them we find a true partner in pursuit of supply chain excellence,” says Rolf Hagen Jr., president and CEO at Rolf C. Hagen Inc. “We coordinate a deeply complex network of high-volume manufacturers, artisanal vendors, multinational retailers, standalone stores and direct-to-consumer channels, and Tecsys has given us the tools to orchestrate these moving parts on a global scale.”
As with many of Tecsys’ more longstanding customers, the Hagen Group sought to retain operational efficiencies and robust system capabilities while preparing for more complexity and higher demands on operational resources. A SaaS model was adopted to drive unity across disparate data siloes and complex supply chain operations in North America and Europe. Tecsys’ SaaS supply chain platform enables customers to connect their core supply chain execution activities together, stitching together planning, execution and delivery capabilities from end-to-end.